As the industry leader in advanced instruments and monitoring systems for the electric power generation and distribution industries, we strive to provide our clients with a full package from new equipment to service and support of your AMETEK Power Instruments’ product. We aren’t a hands-off manufacturer who makes the sale and sends you on your way, we provide everything from localized assistance to factory support for the entire lifecycle of your product.
Our service and support include but are not limited to:
- Product Configuration and Application Assistance – We will help you configure a new unit to your specifications and can provide introductory training of how to use it, set it up, etc. in your application.
- Product Installations, Commissioning and Upgrades – Our team can provide everything from the start-up and acceptance of your system to upgrading or retrofitting an old unit.
- Software/Firmware Updates – Our latest software and firmware revisions are always announced to our client lists and posted to our website. If you’re not up to date, we recommend contacting us before downloading so we can help you ensure compatibility.
- Spare Parts – We can help you assess spare parts requirements and make recommendations based on your specific product. We also have a helpful recommendation list here.
- Product Manuals – You can request a new or replacement product manual here for your AMETEK Power Instruments’ equipment.
- We offer a variety of training options so you can pick what works best for your site and team. Options include –
- Hands-on factory and on-site
- Web-based training
- Customized programs designed to cover your specific needs
- 24/7 Product Support – Our service team is available around the clock to answer your emergent questions and provide assistance. For emergency support, call 585-263-7700.
Our team is dedicated to providing you with a total service, start to end of life package, for all your equipment. Contact us for additional information on our support programs and to receive service.